Existing agency practices in governance, planning, operations, and technology are not oriented to deliver fast, frequent, and reliable transit service attuned to riders’ needs. Both organizational culture and institutional barriers, as well as a lack of updated standards and guides, are impediments to adopting new practices.
The Reforming Agency Practice program aims to lift up innovative ideas and practices that make for better transit on our streets and contribute to more just and sustainable cities. We work in three key areas that we believe, if reformed, will significantly impact the industry as it currently exists.
Governance: Inconsistent governance and leadership are major barriers to improving public transportation in the United States. Our work aims to promote accountability and good governance practices amongst mobility agencies, transit agency boards, and executive leadership so that the agencies work in service of their riders.