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Operations

July 29, 2020
Transit Ridership Is Shifting Constantly During the Pandemic. Here’s How the MBTA Keeps Up.

The MBTA has developed a flexible approach to service provision tailored to the challenges posed by COVID-19.

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July 15, 2020
Mapping Route-By-Route Who’s Riding Transit During the Pandemic

To meet the needs of people who have been most affected by the pandemic, agencies should go beyond the initial transition to weekend schedules and adapt service in response to shifting travel patterns. 

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June 10, 2020
“Let Them Take Uber”

During the protests against police brutality and anti-Black racism sweeping the nation, transit agencies in numerous cities decided to curtail and suspend transit service.

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May 28, 2020
New Video: Responding to COVID-19 with Equitable Service Changes

Our latest video presents guidance for service allocation decisions to meet the needs of the millions of riders who continue to rely on transit throughout the crisis.

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May 22, 2020
Rising to the Challenge of Providing Reliable Service on Frequent Transit Routes

Keeping bus service reliable and evenly spaced is important to riders in normal times. With the imperative to minimize crowding during the COVID-19 emergency, preventing bunching and gapping is even more urgent now.

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May 12, 2020
If at First Your COVID Service Plan Doesn’t Succeed…

So far, LA Metro has taken important steps to protect bus operators and plan for recovery, but the agency’s policy on fare enforcement has lacked transparency, and service allocation decisions have not aligned with the imperative to minimize crowding on board.

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May 6, 2020
Responding to COVID-19 With Agile, Data-Driven Service Changes

Transit agencies can’t stop after switching to a weekend schedule. Further service adjustments are necessary to safely provide essential mobility.

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April 27, 2020
Rapid Adaptation to Rapid Change: An Interview With SFMTA’s Jeff Tumlin

SFMTA has developed one of the most agile and forward-thinking responses to COVID-19 among U.S. transit agencies.

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April 14, 2020
Pittsburgh Port Authority: Adapting Quickly to COVID-19 With Good Communication Between Management and Labor

Pittsburgh's transit agency, Port Authority, has demonstrated a remarkable degree of flexibility since the COVID19 crisis began.

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