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Operations

October 31, 2022
Ghost Buses are Haunting Riders Across America

What's behind the scary rise in "ghost buses" across the country, and what should transit agencies do about it?

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October 7, 2022
How to Maintain a Frontline Workforce in 2022

Transit systems all over the country are struggling to hire and retain enough bus operators to maintain planned levels of service. While headways and reliability suffer, there are a few cities that can offer lessons on how to maintain a workforce during the “Great Resignation.”

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August 12, 2022
What’s Going on With Transit Service at the Seven Highest Ridership U.S. Cities? SF Edition

As of March 2022, SFMTA was operating 88% of pre-pandemic service and added back even more service in July.

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August 12, 2022
What’s Going on With Transit Service at the Seven Highest Ridership U.S. Cities? NYC Edition

New York City Transit’s service levels have remained remarkably strong throughout the pandemic. Crew operator availability remains the agency’s biggest challenge, as well as adjusting weekend maintenance schedules in order to run service that matches strong weekend demand.

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August 10, 2022
What’s Going on With Transit Service at the Seven Highest Ridership U.S. Cities? Boston Edition

Boston's MBTA is facing a variety of safety and staffing crises that are limiting its ability to continue to provide 100% of pre-pandemic service.

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July 20, 2022
Bus Operators are in Crisis. Here’s How Agencies Can Turn Things Around.

TransitCenter’s new report, “Bus Operators in Crisis,” details the challenges American operators are facing, and offers solutions that transit agencies can take to solve issues locally. It also proposes steps that states and the federal government can take to support transit agencies.

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April 27, 2022
How Much Service did the Largest Transit Agencies Run in 2021?

In this post, we’re drilling down into 2021 service levels across mode in the seven highest ridership cities to see the choices agencies are making about how to allocate service, as well as to gauge the impact operator shortages are having. 

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March 9, 2022
Lessons From the Roll-Out of LA Metro’s NextGen Bus Network Redesign

Agencies implementing bus network redesigns have to effectively communicate to riders how route changes will affect them.

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February 4, 2022
Invest in Transit Equity, Invest in Transit Workers

The national transit operator and maintenance worker shortage is nothing less than an emergency, resulting in cuts to transit service affecting millions of riders.

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