Transit systems all over the country are struggling to hire and retain enough bus operators to maintain planned levels of service. While headways and reliability suffer, there are a few cities that can offer lessons on how to maintain a workforce during the “Great Resignation.”
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As of March 2022, SFMTA was operating 88% of pre-pandemic service and added back even more service in July.
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SEPTA reduced service during last winter's Omicron surge. However, service levels rebounded significantly by March 2022, especially on bus and metro rail.
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November 2021 marked a downward shift for service delivery at CTA, and the agency has not recovered as strongly as might have been expected, given its early-pandemic track record.
Earlier this year, we published a post about fluctuating transit service levels throughout 2021 at the seven highest ridership agencies...