The experience of being a WMATA rider has substantially improved over the last 18 months, thanks to changes the agency has made like adding off-peak service and simplifying fares. Things are about to get even better with the launch of all-door boarding later this fall, overnight bus service on some lines starting in December, and an ambitious plan to redesign the Metrobus network. But all of this could go away by July 1, 2024. 

New York City Transit’s service levels have remained remarkably strong throughout the pandemic. Crew operator availability remains the agency’s biggest challenge, as well as adjusting weekend maintenance schedules in order to run service that matches strong weekend demand.