Mel Plaut first became interested in transportation and urban planning in 2004 when she became a NYC yellow taxi driver – an experience she documented in a memoir, Hack, published by Villard/Random House in 2007. From 2012 to 2014, she was the Director of Driver Operations at the on-demand taxi app Hailo, where she engaged in rigorous advocacy efforts to get New York City’s first “e-hail” pilot program passed. Mel has lectured and published widely on the taxi, TNC, and for-hire vehicle industry, including several op-eds in the New York Times.
Mel holds a B.A. from the University of New Mexico and a Masters of Urban Planning from Hunter College.